Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make things right. All sales are final. Every item is custom made, therefore we are unable to accept any returns.
When will I get my order?
Our goal is for you to receive your items within 3 weeks from order date. Once your order has been placed, we begin working on making your items. Each and every item is custom and created with pure, genuine and authentic Luv to ensure that the moment you touch your item you can feel the Luv! Once your item has shipped, you will receive notification. Delivery times vary depending on your location. If you need an item sooner than 3 weeks from the date you order, please reach out to us to see if it is possible for your order can be expedited for a fee.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Can I order other personalized items?
Yes, if you have anything that you would love created, please fill out the Contact form with your details and we will reach out to you via email to start the process of bringing you vision to reality! Nothing is too small or too big. Everything is always done with pure, genuine and authentic Luv!!!!